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Our
Company
Claims Service International ("CSI") was
originally founded as Claims by Donna in Florida
in 2004. CSI has been providing Claims and
Arbitration Services, Training for Sales
Representatives and Dispatch Departments, Tariff
Publishing, and customized Contract Forms for
moving companies nationwide. CSI is currently
processing claims for many carriers from the West coast, Midwest
and East coast and is continuing to grow
steadily while maintaining the quality of work
and personal approach we are known for. |
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Who we are
CSI is a third party claims company hired
by carriers in order to provide free and
professional claims processing services to its
customers who may have experienced Loss, Damage,
Delay, or Overcharge during their relocation. CSI
collects information from both the carriers and
their customers in order to determine settlement
amounts per the carrier’s legal liability as
detailed in the carrier’s governing Bill of Lading
and applicable tariff and in conjunction with
federal law. Although the determination process
may not always be a complicated one, the different
circumstances surrounding each and every move can
make each claim unique. The approach held by CSI
adjusters is that of a neutral party although we are
not legally considered one. CSI is not an
Insurance company and claims filed with CSI are
not Insurance claims. CSI provides a variety of
services to carriers as part of its goal to
educate and assist carriers in enhancing the level
of professionalism and quality of service they
offer, in an attempt to minimize the disputes
between carriers and their customers.
CSI is currently utilizing its exclusive online
system, designed to allow smooth and fast
resolution of claims as a coherent portion of a
move, to avoid delays, and for highest level of customer
satisfaction. The online system allows carriers to
outsource their claims to CSI with the convenience
of inspecting real time progress for quality
assurance. CSI is continuously developing its
online system to allow more transparency to both
carriers and customers in real time.
Our hands-on approach keeps carriers updated on
claims status, and offers customers a speedy and
hassle free resolution of claims.
We offer a dispute process which allows customers
to re-file any missing support to their claim as
well as a second review by a senior adjuster for
the purpose of achieving a satisfactory
resolution. The option was designed with both
carriers and customers in mind as we believe that
satisfied customers are the best business
investment. |
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The Founder
Donna Gotlib Certified Claims & Arbitration
Adjuster by the American Moving & Storage
Association since 2003 with 10 years of
experience in the moving industry. She began her
career as a sales
associate while working her way through
dedication, experience, training, and endless
hours spent in research, to management positions
such as: Sales manager; Dispatcher; Moving
Broker Manager, and Claims
Adjuster and Customer Service Manager for
Mayflower Transit, one of the country's largest
Van Lines.
The years of experience in adjusting
Claims and Arbitration cases for small moving
companies nationwide, and for a Mayflower
Transit agent in south Florida, made it her
goal to bring the work methods and quality of
performance she has experienced, to the small
independent movers market while introducing
innovative and comprehensive claims services and
an enhanced online claims system.
Ms. Gotlib has been
training Sales Representatives, Drivers, and Dispatchers
of many well known moving companies nationwide,
and has been providing consultation to carriers
regarding
state, federal, and safety audits in order to
assist
carriers with staying in compliance with the
governing authorities.
Ms. Gotlib continues to
provide consultations and training to carriers
while she overviews the tasks performed by CSI's adjusters
and customer services representatives for
quality assurance.
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 Our Legal
Consultant
Marvin I Moss
- Member of The Florida Bar and American Bar
Association. Admitted to practice before The
Florida and Federal Court, Public Service
Commission and Interstate Commerce Commission.
- Former Special Assistant Attorney General
for the State of Florida.
- Past International District Justice of Phi
Alpha Delta Law Fraternity International, the
largest international legal fraternity.
- ICC Statutory process agent for the state of
Florida for the American Moving & Storage
Association for over thirty years.
- Former National Director and Legal Advisor
to Claims Prevention and Procedure Council, an
organization serving “Household Goods Movers”.
Has contributed numerous articles to its
publication.
- Author of numerous articles on Claim
Prevention and Defense of Cargo claims.
- Member of American Bar Association section
Railroad and Motor Carrier Law.
- Specializes in defense of Cargo Claims, both
Household Goods and Commercial, for both movers
and straight forwarders.
- Specializes in subrogation and recovery
claims.
- Member of Transportation Lawyers
Association.
- ASI Certified as an Instructor of Insurance
Education for Personal Lines and Commercial
Lines. Instructor No. 967094
- Lectured before different movers groups,
including Movers and Warehousemen’s Association
of America, Transportation Brokers Conference,
Shippers National Freight claims Council and
others.
- Counsel to South Florida Movers and
Warehousemen’s Association.
- Represents Home Insurance Company, Hartford
Insurance Company, Allstate Insurance Company,
Travelers Insurance Company, Federal Insurance
Company, Farmers Insurance, Liberty Mutual
Insurance, Zurich-American Insurance Company,
Continental Insurance Company, Firemen’s Fund
Insurance Companies, Progressive Insurance
Companies, numerous other insurance companies as
well as common carriers, American Red Ball
Transit Co., Inc., United Van Lines, Inc. Allied
Van Lines, Inc., Wheaton Van Lines, Inc., Global
Van Lines, Pilot Freight Carriers, and numerous
others for defense of cargo and other commercial
claims and subrogation claims.
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About us